Terms and Conditions for Delivery
By placing an order with The Matcha Lab, you agree to the following terms regarding the delivery of your package:
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Delivery Timeframe: Orders are typically delivered within 5-7 business days. While we aim to meet these delivery times, occasional delays may occur due to unforeseen circumstances.
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Delivery Location: It is the customer's responsibility to provide a complete and accurate delivery address at the time of purchase. The Matcha Lab is not responsible for any packages lost or undelivered due to incorrect address information provided by the customer.
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Liability for Receipt of Package: Once a package has been marked as delivered by the carrier, The Matcha Lab is not responsible for the package's security at the delivery location. We do not require a customer signature upon delivery, and it is the customer's responsibility to ensure that the package is received or secured at their location.
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Lost, Stolen, or Unclaimed Packages: The Matcha Lab is not liable for any packages that are lost, stolen, or unclaimed after the carrier has confirmed delivery. We recommend customers track their package and arrange for its safe receipt upon delivery.
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Non-Delivery Claims: If a customer claims non-receipt of a package that has been confirmed delivered by the carrier, The Matcha Lab reserves the right to refuse a refund or replacement, as we rely on the carrier’s delivery confirmation.